In life and business, being proactive is always better than being reactive—especially in IT. Prioritizing proactive work is essential for advancing key initiatives and maturing IT systems and processes.

However, IT maturity suffers when the same people responsible for strategic progress are also handling reactive tasks. Take a company with 100 employees and two IT staff managing infrastructure. If both are tied up resolving end-user issues, proactive projects stall, impacting security and efficiency.

To strike the right balance, organizations need solution-oriented engineers dedicated to proactive work, while the support desk focuses solely on reactive issues. Whether your IT team is in-house or outsourced, constant firefighting prevents long-term progress.

Of course, every business must balance priorities with realistic constraints.

About Handled IT Partners

Handled IT partners with business owners large and small through their digital transformations. 

Handled IT Partners will evaluate your organization, identify its capabilities, and develop a custom roadmap and operating model to align your business with your desired results. Through every stage of our extensive process, we are intentional about listening, understanding, building, and delivering the best IT infrastructure for your business. 

Schedule a 15-minute intro call today.