In life and business, being proactive is always better than being reactive—especially in IT. Prioritizing proactive work is essential for advancing key initiatives and maturing IT systems and processes.

However, IT maturity suffers when the same people responsible for strategic progress are also handling reactive tasks. Take a company with 100 employees and two IT staff managing infrastructure. If both are tied up resolving end-user issues, proactive projects stall, impacting security and efficiency.

To strike the right balance, organizations need solution-oriented engineers dedicated to proactive work, while the support desk focuses solely on reactive issues. Whether your IT team is in-house or outsourced, constant firefighting prevents long-term progress.

Of course, every business must balance priorities with realistic constraints. Follow us to stay updated or reach out to Handled It Partners we’d love to connect.